We want to assure you that the installation height does not have any impact on the performance of the machine. However, it does affect the comfort level for the buyer during usage. With that in mind, we sincerely recommend installing the machine at a height that is suitable for comfortable usage. A height aligned with the user's height or at eye level is considered ideal for a pleasant and convenient experience. We genuinely care about your satisfaction and want to ensure that you can use the machine comfortably.

Yes, it can be installed on the hardy plank.

The tension of the coil spring cannot be loosened because it is necessary to support the water hose. Please do not attempt to loosen it as it can be very dangerous!

We sincerely recommend customers to place the machine body indoors or in a shaded area to avoid fading. While our machine body is made with durable PP casing, prolonged exposure to sunlight or extreme weather conditions can still have an impact on its lifespan. Therefore, to ensure the machine's long-term usage, we strongly advise purchasing a compatible protective cover, especially when placing the machine outdoors. The protective cover provides an additional layer of protection, preventing fading and potential damage from external factors. We are committed to providing our customers with the best products and services, and we hope you understand our recommendation and choose the optimal environment for your machine.

We highly recommend buyers to take the following precautions to ensure the safe storage of the machine during winter:

Please make sure to thoroughly drain the water from the machine to prevent freezing in cold weather. This will help protect the internal components and avoid potential damage.